We are so happy you’re considering Pickles to be part of your special day. Please read this FAQ and feel free to email us at firstname.lastname@example.org or use the contact form below to ask any questions!
How long will the whole process take?
We recommend allowing a minimum of 4 weeks for the whole process. This example timeline gives you an idea of the key dates (this is assuming 2 rounds of proofing and prompt feedback from you).
What is the wedding deposit?
A single, non-refundable purchase of 1 design deposit is required for each wedding. Each wedding only needs one deposit for any number of products, even if ordered at separate times.
What is the wedding deposit for?
I work as a full-time designer and my time can get quite limited! The design deposit allows me to avoid overbooking my time so I can fully commit to making your wedding paper perfect.
How many proofs do I get?
We offer 2 rounds of complimentary edits on each of your digital proofs via email. After that, we will charge a $25 fee for each additional round, so please be as specific as possible in your feedback.
When will I get the proofs?
We’ll email you within 2 business days to confirm we have all the information we need to design your product. Your first digital proof will then be sent to you within 5 business days, and each round of feedback will be applied within 3 business days.
When will I get the product(s) shipped to my door?
Please plan for a 3-week process of proofing. Upon your final approval for all products in your order, you will receive all the products within 10 business days, unless otherwise noted.
Can I change the colors?
Yes! We can change the colors for any of your products— just email us a picture of your favorite color, bridesmaids dresses, or a simple hex ;)
Can I change the fonts?
Each collection has fonts carefully paired with the style and theme of the collection. For this reason, we do not recommend font replacements. However, if you'd like us to try another font for your products, we can do so for an additional $10 per product.
Can I add more info on the Invitations/Save the Dates?
Yes! But please note it may change the aesthetic of the simplicity.
Can I mix products from the collections?
Yes! Choose from any wedding products (excluding Table Numbers).
How do I get the discount?
Please email email@example.com and include:
• which products
• quantities for each (in increments of 20)
• information /wording on product
• wedding date
• desired colors (if applicable)
• paper type (if applicable)
We’ll email you back with an invoice with a product/ price breakdown, including the discount. Invoice must be paid within 7 days or we reserve the right to cancel the purchase.
Can I buy one product now, and then get the discount later?
We’re happy to apply the volume discount at a later time if you choose to purchase more products for your wedding. However, the discount will only apply to products purchased at that time. For example, if you purchase Invitations and Name Cards today, you will get 5% off both products. If you purchase Invitations today and Name Cards later, the 5% off will apply only to your Name Cards purchase.
I want to buy multiple products but need them at different times. Can I purchase them now and get them shipped to me at separate times?
Yes! We understand wedding planning is a long process and you’ll need time to know what information you need on products. We can ship products at a maximum of 2 separate dates.
More questions? Feel free to email us at firstname.lastname@example.org or use the contact form below.